Knowledge Base

Issue/Question

How do I use the Knowledge Base?

Environment

  • Team Dynamix
    • TDClient - AKA Service Desk Client Portal

Cause

Tickets should be marked as Resolved when completed. 

Resolution/Answer

  1. On the home screen, click on Knowledge Base
  2. Go to the search bar at the top and type in a subject
  3. Any subject related material will show beneath the search bar as you type.
  4. The light bulb indicates a Knowledge Base Article you can access with a click. 
  5. The Knowledge Base result provides a self-help or informational article to resolve the issue, with step-by-step instructions and screen shots.
  6. You can share the article with other users by clicking on the Share button to the right of the instructions
  7. You can add a link to the article by clicking on Add to Favorites
  8. You can click on My Favorites at the top to access those items you want to keep handy.
  9. Note: ISO Documentation Control guidelines recommend the user NOT print the article to store a hard copy. Printed items may not be the most current version available. Saving as a favorite will return the user to the most recent version. 

How To Video

Here's a link to a video for how to search in the Knowledge Base: Link

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