Issue/Question
The process to get an end user installed and confirm they are on Global Protect VPN.
Un-install Process for Zscaler -
- Upon request of user being moved to Global Protect from Zscaler, ensure that user is removed from the Zscaler AD group (ALL_ZSCALER_VPN) to the Global Protect AD group (ALL_VPN_GLOBALPROTECT).
- In the windows search field type "Add or Remove Program"
- Search for Zscaler and select the Un-install button then you will be prompt for your ADM credentials to remove the program off the computer.
- Upon request please reach out to Cyber Security for the password when prompt for a un-install password to complete the removal.
Installing Global Protect -
- Confirm that end user is showing in the correct AD group (ALL_VPN_GLOBALCONNECT)
- Copy and paste : https://vpn.westmoreland.com into a Internet browser to start the install process.
- Select the Windows 64 bit installer option when prompted.
- This will trigger the install of the Global Protect VPN software.
- After completion of the install navigate to the task bar and find the new Global Protect icon. It will show not connected for now.
- When asked for the Portal type in vpn.westmoreland.com the select Connect.
- To ensure you are connected find the Global Protect icon and confirm you see the "Connected" status.
